Returns

For the festive period, we’re offering a 60 day exchange or refund guarantee. This extended window is valid for orders placed between the 25th November - 31st December 2019 and begins after an order has arrived with the customer.

Any order placed after these dates will receive the traditional 30 day exchange or refund guarantee as per the Consumer Rights Act 2015.

We are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for any charges associated with returning your order. We recommend, you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to our warehouse after the exchange or refund window has passed will be returned to the customer.

How do I request an exchange or refund?

Please contact our Customer Support Team at support@tailoredathlete.com stating if you would like a refund or exchange.

  • Please include your full name and order number in the email. 
  • If you would like an exchange, include the changes you would like made to your order.Please include your full name and order number in the email.

To qualify for a refund or exchange:

  • Items must be unwashed and unworn (apart from trying on).
  • All tags, clips, and packaging must be included in the polybag.

Items that do not meet these requirements are not eligible.

Exchange Policy

You may exchange your purchase within 30 days of the items arriving. Please note, all items must be unwashed and unworn with tags attached in order to receive an exchange.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

Please contact our Customer Support Team at support@tailoredathlete.com stating you would like an exchange. Please include your full name and order number in the email. Include the new items you would like to exchange your order for.

  • Please include your full name and order number in the email.
  • Include the new items you would like to exchange your order for.

 To qualify for an exchange:

  • Items must be unwashed and unworn (apart from trying on).
  • All tags, clips, and packaging must be included in the polybag.

Items that do not meet these requirements are not eligible.

Refund Policy

We will refund your order to the original payment method once it has been processed at our warehouse. 

Please be aware this can take up to 48 hours after your order has arrived. You will be notified once a refund has been processed. We are unable to refund purchases to an alternative payment method other than the one originally used to purchase the items.

If your order was sent with FREE shipping and you decide to return all or part of your order for a refund, the actual delivery charge we incurred to send your order will be deducted from your refund amount to cover our shipping costs. The purpose of this is to defray unnecessary shipping costs and to allow us to continually offer the lowest prices possible.

In the case where only part of the order is refunded, if the remaining order value is more than £80, Tailored Athlete will pay the free shipping. If the remaining order value is less than £80, we will add the FREE shipping cost to the refund.

If you paid for express shipping with your order, we will not include that cost in the refund amount so you will receive a refund for the items alone. This enables us to keep providing the best shipping costs for customers. 

The difference in price of an item exchanged for a product at a lower price, will be returned to the customer as a gift voucher only.

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at support@tailoredathlete.com within 30 days of the item(s) arriving. Please include the following information:  

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.