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Return policy

Returns

[Extended Returns] If your order is placed between November 15th and December 24th, you'll have until January 31st, 2024 to return your items.

All orders placed outside of these dates have 35 days from the moment the order is received to return your order. 

We are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for any charges associated with returning your order.

We recommend, you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to our warehouse after the exchange or refund window has passed will be returned to the customer.

Please note: Any items purchased as part of our "Last Chance" collection are non-returnable as they are discontinued and therefore offered at a special price. Your statutory rights are not affected.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. This includes returns to our UK warehouse from within the EU. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

If you have any questions, please contact - support@tailoredathlete.com and a member of our team will be happy to help!

How do I request an exchange or refund?

Please visit our Returns & Exchanges page and follow the steps to set up a return.

  • Please include your full name and order number within the returns package (Products that arrive without a name and order number will be unable to process).
  • If you would like an exchange, include the changes you would like made to your order.

    To qualify for a refund or exchange:

    Products must be returned in the original packaging with the tags attached and in a resellable conditionItems that do not meet these requirements are not eligible.

    Muscle Fit Suits: Jackets must be returned with all original packaging including hangers and suit bags with the original tags attached and still in a resellable condition. Items that do not meet these requirements are not eligible.

    Warning: Any suit jackets or suit trousers returned without the original hangers and/or suit bags will be subject to a £20 restocking fee which will be deducted from the refund amount or invoiced before any exchanges are sent out.

    Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

    The customer is responsible for packaging the bundle product securely to prevent any damage during the return shipping process. Any damage not brought to​ our attention ahead of the product being returned may be subject to rejection or a partial refund to cover dry cleaning costs.

    If an individual item within a bundle is defective or damaged, the customer may be eligible for a replacement or refund however must provide evidence of the damage to support@tailoredathlete.com and return all products from within the bundle to the address provided by the Customer Support Team.

    Please note: Any items purchased as part of our "Last Chance" collection are non-returnable as they are discontinued and therefore offered at a special price. Your statutory rights are not affected.

    Please note: Underwear is non-returnable.

    Exchange Policy

    For the festive period, we’re extending our exchange window to 60 days. This extended window is only valid for orders placed between the 15th November 2023 - 31st December 2023.

    Any order placed before or after these dates will receive our traditional 35 day guarantee as per the Consumer Rights Act 2015.

    Please note, all items must be unwashed and unworn with tags attached in order to receive an exchange.

    We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

    Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order or receiving any subsequent exchanged orders. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

    Please visit our Returns & Exchanges page and follow the steps to set up an exchange.

    • Please include your full name and order number within the returns package.
    • If you would like an exchange, include the changes you would like made to your order.

       To qualify for an exchange:

      Products must be returned in the original packaging with the tags attached and in a resellable condition. Items that do not meet these requirements are not eligible.

      Please note: Underwear is non-returnable.

      Refund Policy

      For the festive period, we’re extending our return window to 60 days. This extended window is only valid for orders placed between the 15th November 2023 - 31st December 2023.

      Any order placed before or after these dates will receive our traditional 35 day guarantee as per the Consumer Rights Act 2015.

      We will refund your order to the original payment method once it has been processed at our warehouse. 

      Please be aware this can take up to 48 hours after your order has arrived. You will be notified once a refund has been processed. We are unable to refund purchases to an alternative payment method other than the one originally used to purchase the items.

      If your order was sent with FREE shipping and you decide to return all or part of your order for a refund, the actual delivery charge we incurred to send your order will be deducted from your refund amount to cover our shipping costs. The purpose of this is to defray unnecessary shipping costs and to allow us to continually offer the lowest prices possible.

      In the case where only part of the order is refunded, if the remaining order value is more than £120, Tailored Athlete will pay the free shipping. If the remaining order value is less than £120, we will add the FREE shipping cost to the refund.

      If you paid for express shipping with your order, we will not include that cost in the refund amount so you will receive a refund for the items alone. This enables us to keep providing the best shipping costs for customers. 

      International Returns

      At this time we do not offer free returns and exchanges from the rest of the world. Any costs and duties incurred with returns will solely be your responsibility. Please make sure you fill out any customs forms correctly and mark the order as returned items on the customs form. This will avoid most duties as they re-enter the UK.

      Warning: International returns initiated due to refusal to pay duties and taxes will be subject to a £20 restocking fee which will be deducted from the refund amount.

      Out of stock

      In the unlikely event a product from your order is out of stock, we will work with you to replace this with a product of the same value. If no alternative can be found we can issue a refund for this product and ship out your remaining order.

      Additional costs

      Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. This includes returns to our UK warehouse from within the EU. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

      Faulty items

      In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at support@tailoredathlete.com within 30 days of the item(s) arriving. Please include the following information:  

      • Your order number
      • Which item is damaged
      • A description of the problem
      • Photographic evidence

      Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.

      As per the Consumer Rights Protection - we will replace any product that is proven to be faulty or has developed a problem over time up to 6 months after the order arrives.

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