Shipping policy

Track your order

To check on the status of your order, please use our order tracking pagehere. If you have any questions regarding your order or need to contact us with questions, please send an email to support@tailoredathlete.co.uk

Shipping information

• We offer FREE non-tracked delivery for all UK orders £150 & above and all International orders £175 & above. Please note that UK, EU and ROW orders are sent through an untracked service. Tracked shipping is available to purchase at checkout.

• All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.

• Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out on Monday.

• The estimated shipping time begins from the day your order is despatched, however it is an estimate and not a guarantee.

• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at support@tailoredathlete.co.uk if you have any questions or see ourFAQs.

Shipping methods — UK

• FREE non-tracked delivery | Orders £150 & above (2-4 working days)

• Standard tracked delivery (2-4 working days)

• Priority tracked shipping (1-2 working days)

Shipping methods — EU

• FREE non-tracked shipping | Orders £175 & above (5-7 working days)

• Standard non-tracked shipping (5-7 working days)

• Priority tracked shipping (2-3 working days)

Shipping methods — ROW

• FREE non-tracked shipping | Orders £175 & above (7-10 working days)

• Standard non-tracked shipping (7-10 working days)

• Priority tracked shipping (2-3 working days)

Out of stock

In the unlikely event a product from your order is out of stock, we will work with you to replace it with a product of the same value. If no alternative can be found, we can issue a refund for this product and ship out your remaining order.

Pre-Orders

We are unable to process any orders until all products within the order are available in stock.

If your order contains both an in stock product and a pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.

Fees — European Customers

• As of 1 July 2026, the EU has removed duty-free treatment for orders under €150. A customs duty of €3 now applies per product type shipped to the EU. Many of our products share the same classification, so orders with multiple items often only incur a single €3 charge — though orders spanning several different product types may see more than one.

• VAT at the local rate will also apply.

•  If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.

Fees — Worldwide Customers

Unfortunately, we are not responsible for any import or customs fees associated with your order. Please check with your country's regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.

Will I need to pay customs or duties?

We understand that navigating customs and duties can be frustrating, especially with recent changes to international shipping regulations. As of 1 July 2026, the EU has removed duty-free treatment for orders under €150. Orders shipped to EU countries will now incur a customs duty of €3 per product type, regardless of order value, plus VAT at the local rate.

For orders shipped outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are set by your local customs authority and are not something we're able to determine in advance, so we'd recommend checking with your local customs office prior to ordering to understand what may apply.

If you decline to pay any customs charges or duties, your parcel will be returned to us. Once we receive it, we'll issue a refund for your order in line with our Shipping & Returns Policy. We always recommend checking with your local customs office for the most accurate and up-to-date information.

Late or lost orders

When placing your order, please make sure that you specify the correct delivery address, as Tailored Athlete takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@tailoredathlete.co.uk within 30 working days from the dispatch date. We cannot refund or replace lost items until 30 working days after the date of despatch.

If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.

If you refuse to pay the shipping cost, we will deduct it from any refunds made.

Items not received but tracking shows they have been delivered

This may happen when items are delivered to a neighbour, left in a communal or building reception area, or sent to a place of work — in these cases, your item might have been signed for by a neighbour, a colleague, or someone in a post room on your behalf.

If you'd like us to request a proof of delivery on your behalf, please email us at support@tailoredathlete.co.uk and we'll be happy to arrange this for you.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Route

We've partnered with Route — a package protection and tracking solution — to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route's dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route's teamhere.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a PayPal account.

Countries we don't ship to

Unfortunately, we cannot ship to all countries. We are unable to ship to:

• Russia

• Morocco

• Ukraine

• Turkey

• Palestinian Territories