Shipping policy
Track your order
To check on the status of your order please use our order tracking pagehere. If you have any questions regarding your order or need to contact us with questions, please send an email to support@tailoredathlete.com.
Shipping information
- We offer FREE non-tracked delivery for all orders £150 & above. Please note that UK, EU and ROW order are sent through an untracked service. Tracked shipping is available to purchase at checkout.
- All ROW orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
- Orders received on weekdays before 14:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
- The estimated shipping time begins from the day your order is despatched however is an estimate and not a guarantee.
- Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at support@tailoredathlete.com if you have any questions or see our FAQs.
Courier Strikes
Our delivery timeframe is currently being affected due to the courier strikes within the UK.
Although we can still guarantee delivery, in some cases we expect at least a minimum of 10 working days for orders to be delivered.
Our fulfilment teams are able to process, pick and pack, and place orders into dispatch as we normally do. However delays that have occurred are as a result of Royal Mail’s limited collections and capabilities during the strike periods and recovery days.
We apologise for any inconvenience caused as a result of this.
Shipping methods - UK
- FREE non-tracked delivery | Orders £ 150 & above (2-4 working days)
- Standard tracked delivery (2-4 working days)
- Priority tracked shipping (1-2 working days)
Shipping methods - EU
- FREE non-tracked shipping | Orders £ 150 & above (5-7 working days)
- Standard non-tracked shipping (5-7 working days)
- Priority tracked shipping (2-3 working days)
Shipping methods - ROW
- FREE non-tracked shipping | Orders £ 150 & above (7-10 working days)
- Standard non-tracked shipping (7-10 working days)
- Priority tracked shipping (2-3 working days)
Out of stock
In the unlikely event a product from your order is out of stock, we will work with you to replace this with a product of the same value. If no alternative can be found we can issue a refund for this product and ship out your remaining order.
Pre-Orders
We are unable to process any orders until all products within the order are available in stock.
If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.
Fees - European Customers
- We are not responsible for any import or custom fees associated with your order.
- You may be responsible for paying additional duties on orders over £135 GBP // €150 EURO.
- VAT at local rate may also be charged.
If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.
Fees - Worldwide Customers
Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.
If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.
Late or lost orders
When placing your order, please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.
Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@tailoredathlete.com within 30 working days from the dispatch date. We cannot refund or replace lost items until 30 working days after the date of despatch - this is when Royal Mail or Deutsche Post class items as being lost.
If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it (also see our shipping and returns).
If you refuse to pay the shipping cost, we will deduct it from any refunds made.
Items not received but tracking shows they have been delivered
This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.
Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Route
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account.
Countries we don’t ship to
Unfortunately we cannot ship to all countries. We are unable to ship to:
- Russia
- Morocco
- Ukraine