Shipping policy

Please be aware, we are seeing delays of up to 3 weeks later than the original delivery due date. Whilst this is not the case for the majority of orders, we would ask you to allow extra time for your order to arrive as our couriers deal with the current situation.


Our day to day lives are being disrupted at the moment, and as a company we are no different. However TAILORED ATHLETE will continue to provide the same seamless experience you have come to expect. 

  • Please be aware that due to the lockdown in the UK affecting our warehouse, some orders may experience a slight delay. Please allow extra time for your delivery to arrive.
  • Our delivery services have plans in place for a no contact drop-off service removing the need for direct contact for both parties.
  • We have extended our return guarantee to 60 days. This extended window is valid for orders placed from 1st February 2020. Any order placed before this date will receive the traditional 30 day exchange or refund guarantee as per the Consumer Rights Act 2015.
  • Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. 
  • Although some countries have closed their borders, this measure applies to people and not goods. Your order will therefore be able to arrive safely, and we very much appreciate your patience if it is delayed. For more information on each country, please see Royal Mail’swebpage

To reiterate, for now at least, it is business as usual for us and we are confidently prepared for changes as the situation develops. Our brand is your brand, so if you have any questions please contact, and one of the team will get back to you as soon as possible.

Track your order 

To check on the status of your order please use our order tracking pagehere. If you have any questions regarding your order or need to contact us with questions, please send an email to

Shipping information

  • All ROW orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
  • Orders received on weekdays before 15:00 BST will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at if you have any questions.

Shipping methods - UK

  1. Standard tracked delivery (2-4 working days)
  2. Next working day tracked delivery
  3. Saturday tracked delivery

Shipping methods - EU

  1. Standard non-tracked shipping (5-7 working days)
  2. Priority tracked shipping (2-3 working days)

Shipping methods - ROW

  1. Standard non-tracked shipping (7-10 working days)
  2. Priority tracked shipping (2-3 working days)


All pre-ordered products will be shipped on or before the shipping date stated below the 'Pre-order' button on the product page.

If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.

Fees - European Customers

  • You may be responsible for paying customs duties on orders over £135 GBP // €150 EURO.
  • VAT at local rate may also be charged.

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made. 

Fees - Worldwide Customers

Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.

Late or lost orders

When placing your order, please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at within 30 working days from the dispatch date. We cannot refund or replace lost items until 40 working days after the date of despatch - this is when Royal Mail or Deutsche Post class items as being lost.

If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.

If you refuse to pay the shipping cost, we will deduct it from any refunds made.

Items not received but tracking shows they have been delivered

This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up

Countries we don’t ship to

Unfortunately we cannot ship to all countries. We are unable to ship to:

  • Russia
  • Morocco