All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

 Yes. Points, rewards, and your VIP tier expire if you don’t make a purchase within a rolling 12 months. If the program ends or your account is closed, any unused points and rewards will also expire.

Your tier is based on how much you spend in a rolling 12 months:

• Pro: £450
• Champion: £650
• Legacy: £850

Once you qualify, you keep your perks for the rest of that year and the next. Keep shopping to maintain or move up your tier.

Once you are in PRO, CHAMPION or LEGACY, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

You must continue to spend to remain in your tier. Whatever tier you achieve in a rolling  year,  you keep for the following rolling year.

 You must be signed into your rewards account when purchasing to earn points. Guest checkouts don’t qualify. If you forgot to log in, email support@tailoredathlete.co.ukto fix it. Returned or canceled orders don’t earn points, and any points from returned items will be removed.

If you’re browsing in a local currency, your points are still calculated from the original GBP (£) price of the product. Currency conversions displayed on site do not affect points earned or reward values.

Yes. When you redeem a reward, your coupon will apply at checkout in your selected currency. The reward value is determined in GBP and converted at checkout.

 Make sure the email addresses are typed correctly and separated by commas. Try sending one at a time. If issues continue, use your unique referral link or share via Facebook, Twitter, or Messenger. For more help, contact support@tailoredathlete.co.uk

 Your friend must be a first-time customer and use your referral link to qualify. You’ll get points once they complete their first purchase, and you’ll receive a confirmation email. You can also check your ‘Rewards History’ for updates.